Your Confidentiality Begins Here

When you contact The Bay you can rest assured that your utmost privacy and discretion is our highest priority. We guarantee your absolute confidentiality and anonymity from your initial contact, throughout your residential treatment, and beyond into aftercare.

Call and speak directly with one of our experienced staff who can answer your questions about getting started and what steps to take next.

From Australia please call 02 6684 4240, in the United States call +1 (310) 220 0352 and anywhere else in the world call +61 2 6684 4240

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Contact Us

The Bay

PO Box 2225
Byron Bay, NSW 2481 

For all enquiries:

Call from within Australia: +61 2 6684 4240

(Fax +61 2 6684 2297)

Call us in the United States: +1 (310) 220 0352

General Office Hours:

Monday to Friday 9:00 - 17:00

AEST – Australian Eastern Standard Time (+11 hours GMT)

 

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Emergencies

For emergency matters, please contact your local emergency services:

Australia

  • Emergency: 000                 
  • Lifeline: 131114           

New Zealand

  • Emergency: 111
  • Lifeline: 0800 543 354

USA

  • Emergency: 911
  • Mental Health Crisis Line: 800 222 8220

UK & Republic of Ireland

  • Emergency: 999
  • Samaritans UK: 08457 90 90 90 
  • Samaritans Ireland: 116 123

Mainland Europe

  • Emergency: 112

Singapore & Hong Kong

  • Emergency: 999
  • Samaritans Singapore: 1800 221 4444
  • Samaritans Hong Kong: 2389 2222